Help & Support
Questions, billing help, or a playback issue? We’re happy to help. Email us any time at support@unhookedtv.app and we’ll get back to you, usually within one business day.
Account & sign-in
- Create an account or sign in at unhookedtv.app/sign-in.
- Forgot your password? Use the “Forgot password” link on the sign-in screen to reset it by email.
- Up to 6 profiles per account, with optional parental-control rating limits per profile.
- Want to close your account? See Delete your account.
Subscription & billing
Unhooked TV is a subscription service billed on the web. You can start, change, or cancel your plan any time from Account → Subscription. Cancellations take effect at the end of the current billing period, and you keep access until then.
Subscriptions and payments are managed only on the web (not on your TV device). Once subscribed, sign in on any device to watch.
Watching on your devices
- Web — any modern browser at unhookedtv.app.
- Mobile — the iOS and Android apps.
- Roku & TV — open the app, note the on-screen code, and enter it at unhookedtv.app/link to link the device to your account.
Playback troubleshooting
If a title won’t play or looks low quality, try these steps:
- Check that your internet connection is active and stable.
- Close and reopen the app, then try the title again.
- On a TV device, restart the device from its system settings.
- Confirm your subscription is active under Account → Subscription.
Still stuck? Email support@unhookedtv.app with the device you’re using and the title’s name, and we’ll look into it.
Contact
General support: support@unhookedtv.app
Privacy requests: privacy@unhookedtv.app
See also our Privacy Policy and Terms of Service.